How can we help?

Making an account is free and takes about two minutes.

• Open Sign up and enter your first and last name, your email, a password and the other details the form asks for.
• Choose a username. It becomes your address, like www.niguro.com/ram_thapa. Use at least 3 letters or numbers; one dot or underscore between them is fine. While you type, a green tick shows when the name is free, or a red line says why not and suggests free names.
• Verify your email. We send you an email with a link; open it to switch your account on. Check the Spam folder if it does not arrive within a few minutes.
• Or sign in with one tap. Use Continue with Google on the sign-in page; you still choose a username the first time.
• Finish the three short steps: upload your photo, add where you live, work and studied, and follow a few people. You can skip any step and come back later.

Forgot your password? Use Forgotten password on the sign-in page and we will email you a reset link.

Your profile is what people see when they look you up. A clear photo and a short bio help friends find and trust you. Here is what each part is, with the sizes that look best:

1

2 Bhotu Niguro 3 @bhotu Add Friend 4

Friendly guide dog from Biratchowk. Loves tea, books and helping new members.

PostsAboutPhotosFriends 5

About Lives in Biratchowk, Morang Works at Niguro Studied at Biratchowk Campus 6

To change your photo or cover, open your profile and tap the camera button on it. You can drag a new cover up or down to place it. To edit your name, bio and details, go to Settings › Edit profile.

• Each post has its own audience. Before you post, choose Public (anyone), Friends or Only me. You can change it later from the post's menu.
• Your profile details. In Settings › Privacy choose who can see your birthday, where you live and work, your friends list, photos and more, and who can message you or post on your timeline.
• Blocking. A blocked person cannot see your profile or message you. Manage the list in Settings › Blocking.
• Think before sharing. Never post your password, OTP codes, citizenship number or bank details, even in messages.

• Search for a name or @username with the search box at the top.
• Open People to see suggestions and your friend requests. Tap Add Friend; when they accept, you see each other's friends-only posts.
• Follow someone to see their public posts without being friends. Pages and groups you like or join also fill your feed.

Home shows posts from your friends, the people you follow and the pages and groups you belong to, newest first.

Discover (the For you tab) shows public posts from across Niguro that you may like, even from people you do not follow yet. It is a good place to find new people and pages.

Popular shows the posts getting the most reactions right now.

Not interested in a post? Use its ⋯ menu to hide it, save it for later or turn off notifications for it.

Upload at the sizes below and your pictures stay sharp on phones and computers. Bigger is fine; we resize them for you.

Safe areas. Some parts of a picture are covered by other things. Keep faces, logos and words inside the dashed lines:

Files. Photos can be JPG, PNG, WEBP, GIF, HEIC. Animated GIF and WEBP work in posts and comments but not as a profile photo or cover. Largest photo upload: 48.8 MB. Photos taken on a phone are usually fine as they are.

• Format: MP4 (H.264 video, AAC sound) plays on every phone and browser. Also accepted: MP4, WEBM, OGG, MOV, M4A, 3GP, 3G2, MJ2, ASF, AVI, FLV, M4V, MPEG, OGV, MKV.
• Largest video: 48.8 MB. If yours is bigger, export it at 720p or trim it first.
• Video posts: landscape 1920 × 1080 (16 : 9) or 1280 × 720. Upright videos work too and show whole.
• Reels: upright 1080 × 1920 (9 : 16). Keep words away from the bottom fifth and the right edge, where the caption and buttons sit.
• Stories: a photo or short video, 1080 × 1920. A photo story shows for 15 seconds and the story disappears after 24 hours.

Tap the box at the top of Home (or on your profile, a page or a group) and add any of these:

• Text — up to 700 characters, or a short line on a coloured background.
• Photos — one or many; with several, they show as a grid.
• Video and reels — see the sizes above.
• Polls — ask a question with answers people vote on.
• Feelings and activities — “feeling happy”, “watching a match” and more.
• Check-ins — add the place you are at.
• Links — paste a web address and a preview card with its picture and title appears. Use https:// links; the preview comes from the site itself.
• GIF — search and add a moving picture.
• Mentions and hashtags — type @ and a name to tag someone, and # for a topic.

• Edit or delete: open the ⋯ menu on your post and choose Edit Post or Delete Post. You can also pin a post to the top of your profile there.
• Privacy: the same menu changes who can see it (Public, Friends, Only me). Turn off comments there too.
• Schedule: in the post box, tap the clock to choose a date and time; the post goes out by itself. Find waiting posts under Scheduled.
• Share: tap Share under a post to share it on your timeline, in a group or a page, in a message, or copy its link for WhatsApp, Viber or Facebook.
• Save: keep a post for later with Save Post; find it under Saved.

• Open Messages or tap Message on someone's profile. Send text, emoji, photos, voice notes and GIFs.
• Start a voice or video call with the phone or camera button at the top of a chat. Both of you need a good internet connection.
• To stop someone messaging you, block them from the chat's menu or their profile.

Groups are for people with something in common: your tole, college, hobby or business.

• Find and join groups in Groups. Public groups can be seen by anyone; closed and secret groups only by members.
• To start one, tap Create Group, give it a name, a web address, privacy and a category, then add a cover (1500 × 417) and invite friends.
• Admins approve members and posts, and can make other members admins.

A page is a public home for a shop, brand, organisation or public figure. People like or follow it to see its posts.

Post as the page from its own page box. Add more admins in the page's settings, and ask for a verified badge there if you are an official business.

In Events, tap Create Event, add a title, place, start and end time and a cover. People can say Going or Interested and get reminders. Use it for a puja, a match, a meeting or a sale.

Write longer stories in Blogs: tap Create New Blog, add a title, a cover (1600 × 900) and your text with headings and pictures, choose a category and publish. Keep the main subject of the cover in the upper middle: on big screens the title card covers its bottom.

Writers and editors chosen by our team write for Niguro News from the News desk.

• Open Write a story, add a clear headline, a short summary, the story, a category and tags.
• Use your own photos or ones you have permission for, 1200 × 675 (16 : 9), with the subject in the middle. Credit the photographer.
• Editors check stories before they go live. Follow our Editorial Policy.

Want to write for us? Tell us about yourself.

Creator Studio shows what you earn and the tools to earn more. What you can use here:

• Subscriptions and paid posts: fans pay monthly for your special posts. Set it up in Settings › Monetization. The site keeps 10%.
• Points: you collect points for posting and for reactions on your posts; 1000 points = NPR 1.
• Affiliates: earn when friends join with your invite link (Settings › Affiliates).

To take subscriptions you need a verified account: ask for it in Settings › Verification.

• Wallet: your balance on Niguro. Use it to pay for ads, packages and products, or send money to a friend (up to NPR 1000). Open it from Wallet.
• Withdraw: ask for a payout to e-Sewa from NPR 10. Our team checks and sends it, usually within a few working days.
• Points: see them in Settings › Points and move them to your wallet.
• We never ask for your eSewa, Khalti or bank PIN. Anyone who does is a scammer.

Bhotu is our AI helper. Ask it in English or Nepali to explain something, write a caption, translate, plan a trip or answer homework questions. It can make mistakes, so check important facts, and do not share private details with it.

Type in the search box at the top (on a computer, press Ctrl + K). You get results from the web and from Niguro: people, pages, groups, posts and news, plus quick answers like the date, weather and rates. Use the tabs to see only one kind.

• Report: use Report on a post, comment, profile, page or group (the ⋯ menu or the flag). Reports are private; the person is not told who reported.
• Block: stops someone seeing your profile, finding you or messaging you.
• Two-factor login: turn it on in Settings › Security so a stolen password is not enough to get in. There you can also see and sign out your other devices.
• Scams: be careful with messages that promise prizes, jobs abroad or quick money, or ask for codes. We never ask for your password or OTP.
• If someone is in danger, call the police on 100 first.

Read our Code of Conduct and Terms to see what is not allowed.

Everything is in Settings (tap your picture at the top):

• Account: username, email and phone.
• Password and Security: change your password and see where you are signed in.
• Notifications: choose which emails and alerts you get.
• Verification: ask for the blue badge for a well-known person or business.
• Download your information: get a copy of your posts, photos and details.
• Language and night mode: switch English / नेपाली and day / night from the buttons at the top.

Go to Settings › Delete account. Deleting is permanent: your profile, posts, photos and messages are removed and cannot be brought back. Download your information first if you want a copy. If you only need a break, just sign out instead.

What size should my cover photo be?

Use a wide image at least 1296 × 360 pixels (a 3.6 : 1 shape); 1500 × 417 or larger looks sharp on big screens. The same shape shows on phones and computers, but your profile photo covers the lower-left corner, so keep faces and text in the middle and on the right.

What size should my profile photo be?

Use a square image of at least 400 × 400 pixels (the smallest allowed is 150 × 150). It shows as a circle, so keep your face in the centre with a little space around it.

How do I choose a username?

Type a name in the Username box when you sign up. Use at least 3 letters or numbers; a single dot or underscore between them is fine. A green tick shows straight away when the name is free, and you can change it later in Settings › Account.

What size should reels and stories be?

Upload them upright, 9 : 16, at 1080 × 1920 pixels. On phones the name, caption and buttons sit over the bottom and the right edge, so keep words and faces in the middle.

How do I delete my account?

Go to Settings › Delete account. Deleting is permanent: your posts, photos and messages are removed and cannot be brought back. Download your information first if you want a copy.

How do I contact support?

Signed-in members can open a ticket in the Support Center; anyone can write to us from the Contact page.